ガイドと歩く 那覇まちま~い

Frequently Asked Questions

Cancellation Policy

When does the cancellation fee start to apply?
Please check each plan's page as the timings are different.

Making a reservation

How far in advance do I need to book?
Booking deadlines vary depending on the tour. Please check each tour page for details.
Can I join the tour by myself?
Yes, solo travelers are welcome! An additional fee applies when booking for one person. However, if other guests book the same tour, the additional fee will be refunded after the tour.
Are tours available every day?
Tours are not available on Tuesdays and Wednesdays, as these are our regular days off.

Outfit and equipment

What should I wear for the tour?
Please wear comfortable clothes and walking shoes. Depending on the tour, you will be walking for approximately 1–2 hours. To prevent heatstroke, please bring enough water, a hat, and a towel. Okinawa can be very hot and humid, so be sure to stay hydrated throughout the tour. Please also bring rain gear in case of rain. These items are not provided or available for rent, so please bring your own.
Can I wear sandals on the tour?
We strongly recommend wearing comfortable walking shoes for your safety. If you choose to wear sandals, please do so at your own risk. We cannot accept responsibility for any injuries or problems caused by wearing sandals.

About meeting place

Where is the meeting point?
Meeting points vary depending on the tour. All tours start and end at designated locations. Please check the meeting point details on each tour page before your visit.

Weather Conditions

Will the tour take place if it rains?
Yes, tours generally operate even in rainy weather. However, tours may be cancelled due to severe weather conditions, such as typhoons or official weather warnings, to ensure everyone's safety. If the tour is cancelled by the organizer, you will receive a full refund. Please bring your own rain gear if rain is expected.

Photography & Video Recording

Can I take photos or videos during the tour?
Yes, you are welcome to take photos during the tour. However, video recording is not allowed. Please respect the privacy of other guests and avoid including them in your photos without their permission. Photography is also prohibited in areas where photos are not allowed. Thank you for your understanding and cooperation.